Engineer inspecting server infrastructure

Mitigate Risk. Eliminate Downtime.

Unyielding 24/7 preventative maintenance and critical incident SLA rapid-response for high-asset technology environments. Secure absolute availability.

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Our Expertise

Comprehensive Technical Services

Revamps & Retrofits

"Revamp is an unwanted project where nobody takes liability. We are happy to shine!"

Expert handling of highly complex, mission-critical infrastructure upgrades without halting core operations.

Consulting & Assessments

Comprehensive site evaluation, facility gap analyses, physical risk assessments, and targeted availability audits.

Design & Optimization

Unmatched detailed planning, dynamic scheduling, and execution capability engineered to deliver enhancements entirely without downtime.

Testing & Calibration

Forensic trouble-shooting, ATS stress testing, and exhaustive comprehensive capacity/performance loads on UPS and CRAC units.

Altron Best Practices

Support & Maintenance Programs

Our operational framework mitigates critical operational risk, structurally eliminates potential downtime, and continuously enhances your DC site's overall lifespan and efficiency.

  • Comprehensive Annual Maintenance Contracts (AMCs)
  • Scheduled Preventive & Rapid Reactive Maintenance
  • Managed Spare Parts Inventory & Logistics
  • One-Off Maintenance & Critical Facility Management
  • 24/7 Remote Monitoring & Call-Centre Live Support
Maintenance Operations

Service Level Agreements (SLA)

Select a guaranteed response matrix appropriate for your infrastructure's criticality.

Feature GOLD SILVER BRONZE BASIC
Coverage Mode 24x7 24x7 8x5 8x5
Min. Response Time 2 Hours 4 Hours 24 Hours 48 Hours
Target Resolution Time 12 Hours 24 Hours 48 Hours 10 Days
Preventive Visits Comprehensive
(UPS, CCU, others)
Moderate - -
Spare Parts Included Not Included Not Included Not Included
Note: Optional Customized Programs tailored exactly to client requirements are available.
Two Dedicated Full Teams in UAE (Abu Dhabi & Sharjah)

Real-Time Monitoring & DCIM

Real-time monitoring, alarming, trending and deep analysis of Data Centers and Mission Critical infrastructure to flawlessly achieve strict SLAs.

Trusted by Governments

Proven Maintenance Contracts

Ministry of Interior

Annual Maintenance Site A

IT load: 400 kW

Racks: 116 racks

Duration: 12 months

Location: Abu Dhabi

Ministry of Interior

Modular Data Center Maintenance Site B

IT load: 160 kW

Racks: 32 racks

Duration: 12 months

Location: Abu Dhabi

Zayed Military Hospital

Data Center Annual Maintenance

IT load: 160 kW

Racks: 30 racks

Duration: 48 months

Location: Abu Dhabi

Zayed Military Hospital

Data Center Annual Maintenance

IT load: 200 kW

Racks: 30 racks

Duration: 48 months

Location: Abu Dhabi

Dept of Economic Development

Data Center Annual Maintenance

IT load: 250 kW

Racks: 32 racks

Duration: 36 months

Location: Abu Dhabi

Dubai Integrated Economic Zones

Data Center Annual Maintenance

IT load: 120 kW

Racks: 24 racks

Duration: 12 months

Location: Dubai

Secure your critical infrastructure with Altron's expert support.

Don't wait for latency, hardware failure, or critical faults. Get proactive SLA coverage today.

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